Privacy

What we collect

Your mobile number or email address, which you use to log in. Your name and, if you give it, an email for receipts.

For each job: the address, what the problem is, any photos you add, who will be there and how to get in.

Payment card details are entered on Stripe's own form and never reach our servers. We keep the amounts, dates and Stripe's reference for each payment.

Trades

Trades also give us identity and insurance documents, registration numbers and expiry dates, their rates and working hours, and bank details (entered with Stripe, not with us).

A trade's location is collected only while they are online or on a job, and is forgotten when they go offline. Customers see it only while that trade is on the way to them.

How we use it

To find you a trade, show each side what they need to do the job, take payment, pay trades, send job updates by text, email or app notification, and keep records the law requires.

A trade sees your address and contact details only after accepting your job. Marketing messages are sent only if you tick the box, and you can untick it at any time in your account.

Who we share it with

Stripe (payments), Supabase (secure database hosting), Twilio (text messages), Resend (email), Google (maps and app notifications). Each only receives what it needs to do that job.

Your rights

In your account you can download everything we hold about you and delete your account. Deleting removes your personal details; job and payment records are kept without them because financial records must be retained.

You can also ask us to correct anything that is wrong, or complain to the Information Commissioner's Office (ico.org.uk).

Contact

Details of the company and how to reach our data contact will be added here before launch.